Wednesday 2 March 2011

[CLOSED] - Co-location/Broadband Outage

Dear Customer,

We have just experienced an outage affecting some Co location servers and ADSL customers, the initial findings are a PDU in Telehouse London had powered down due to electrical over current issues, as a result a full row of racks lost power.

We are awaiting confirmation of this however we have moved our equipment to another power phase.

Please accept our apologies for any inconvenience caused.

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Following todays PDU outage one of our core switches has become unstable, as a precaution we will be replacing this device, this could result in intermittent or loss of connection for some customers till the work is complete.

We have a completion time of 3am (3rd March 2011).

Please accept our apology for the short notification as this is unavoidable emergency maintenance.

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The core switch has been replaced, tested and is now in service.