Our monitoring has detected a fault on one of our host links into the BT Wholesale network, and the link itself is currently down.
Traffic is routing correctly over the alternative host link and whilst there is no impact to service you should treat BT based DSL connections "at risk" until redundancy is restored.
BT Wholesale are investigating, and an update will be provided once we have further details.
Monday 2 July 2012
Friday 30 March 2012
[CLOSED] BT Wholesale 20CN / 21CN Outage
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UPDATE 12:59 - Normal service has been restored.
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UPDATE 12:30 - BT have dispatched an engineer to the affected location to restore service, next update due in 1 hour, or sooner if service is restored.
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UPDATE 11:50 - BT Wholesale are working to restore service, the next update is due within 1 hour.
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11.30 - We've just seen a number of ADSL connections drop, and believe there is a major BT Wholesale outage - we're making contact with them to see what is going on and will post an update once we receive it.
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UPDATE 12:59 - Normal service has been restored.
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UPDATE 12:30 - BT have dispatched an engineer to the affected location to restore service, next update due in 1 hour, or sooner if service is restored.
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UPDATE 11:50 - BT Wholesale are working to restore service, the next update is due within 1 hour.
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11.30 - We've just seen a number of ADSL connections drop, and believe there is a major BT Wholesale outage - we're making contact with them to see what is going on and will post an update once we receive it.
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Tuesday 24 January 2012
[CLOSED] Emergency Network Maintenance
We will be carrying out emergency network maintenance at 00:00 on the 25th January 2012.
Some customers may experience a brief outage to their DSL service at the above time.
We apologise for the inconvenience caused by this essential work.
Some customers may experience a brief outage to their DSL service at the above time.
We apologise for the inconvenience caused by this essential work.
Thursday 19 January 2012
[CLOSED] BT Wholesale Issue
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UPDATE 22:30 - Service has been restored.
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UPDATE 21:19 - BT Wholesale confirm they are experiencing a BGP related issue causing this outage.
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BT Wholesale are currently investigating a network outage which is affecting some 20CN circuits. Once we have an update we will inform you.
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UPDATE 22:30 - Service has been restored.
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UPDATE 21:19 - BT Wholesale confirm they are experiencing a BGP related issue causing this outage.
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BT Wholesale are currently investigating a network outage which is affecting some 20CN circuits. Once we have an update we will inform you.
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Tuesday 10 January 2012
[CLOSED] Network Outage
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UPDATE 17:00 - NTL engineers have resolved a provisioning fault on their side which has resolved this issue, the network is no longer deemed "at risk".
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UPDATE 17:00 - An engineer from NTL is due to arrive at Telehouse at appropriately 18:30 to investigate the network link involved in the earlier outage.
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UPDATE 15:55 - Normal service has now resumed, however the network remains at risk until further notice.
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We are currently experiencing a network outage, engineers are working on this as a priority, further updates will be posted when we have more information.
We apologise to our affected customers.
UPDATE 17:00 - NTL engineers have resolved a provisioning fault on their side which has resolved this issue, the network is no longer deemed "at risk".
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UPDATE 17:00 - An engineer from NTL is due to arrive at Telehouse at appropriately 18:30 to investigate the network link involved in the earlier outage.
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UPDATE 15:55 - Normal service has now resumed, however the network remains at risk until further notice.
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We are currently experiencing a network outage, engineers are working on this as a priority, further updates will be posted when we have more information.
We apologise to our affected customers.
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