Friday, 29 October 2010

[Closed] - 20cn ADSL Connectivity

Dear Customer,

We are currently investigating issues with 20cn ADSL connectivity,

Some users may have lost connection.

Once we have an update from our engineers an update will be sent.


The current 20cn outage has been identified as a BT nationwide outage.

We are currently awaiting details/ETA from BT Wholesale.


BT Wholesale confirm just some of the areas affected are:

    * Northern Ireland
    * Scotland
    * London
    * Newcastle

BT are unable to confirm when the next update will be at this time, but all their efforts are being put into resolving this MSO.


Engineers are on-site and working to resolve the incident. Next update is due after 21.45


Engineer is still onsite working to resolve the outage, next update is due at 22.30.


This outage has now been resolved by BT Wholesale, and we can see most affected users are back online from approximately 00.30.

If you are unable to connect now please power off your router for 20 minutes, and then try to connect again once it has been powered back up.

Thank you.

Thursday, 28 October 2010

[CLOSED] - All BM-TH RASs Down

At approximatley 09:10am this morning all BM-TH RASs went down

BT are aware of the situation .

Further updates to follow shortly


10:30am - 21CN lines (21CN-BRAS-REDx--BM-TH RASs) are still down.

Today 09:58:08 BTO have now raised an incident.

This isn't just affecting people in Birmingham

As yet we've no ETA from BT.
We'll update as soon as we have further information.



BT Engineers are still working on this issue, the next update from BT Wholesale is due at 11:40am


A BT Wholesale engineer is on-site, and has found a faulty card which is responsible for this outage. He has reset the device and is monitoring it to check services come up. Should this not restore service he will replace the card. We’ll post a further update when we get one. 


BT card issue now resolved - clear time 13:30.

Apologies for any inconvenience caused during this outage.