Thursday 28 January 2010

Closed - Website Hosting Issues

29th Jan - 16:00


All websites have now been restored and should now be live, if anyone is experiencing issues please email support@186k.co.uk and we will look into this.

Once again please accept our apologies for any inconvenience caused.

29th Jan - 12:26pm

A majority of the effected sites are now back online, we have an ETA for 16:00 for all sites to be back online.




29th Jan

It has been discovered that the current filer has a major fault, the standby filer is being prepared to be brought online.

Once an ETA has been confirmed I will update this post.

-----------------------------------------------------------------------

Unfortunately we are experiencing issues very similar to this morning, our engineers are currently working on this issue.

Updates will follow once received.

-----------------------------------------------------------------------

The issue was due to to connections to the filer, to resolve this issue the filer required a reboot, this has now been complete and all websites will now be operational.

Please accept our apologies for any inconvenience caused during this issue.


------------------------------------------------------------------------
Hi,

We are currently experiencing issues with some shared hosted web sites.

This is being investigated by our engineers and once we receive an update we will update this notice.

Monday 25 January 2010

Closed - Monitoring - Pop3/SMTP Email Issue

26th Jan 2009 - 10:21


Yesterday we removed a node (Node-2) from the cluster due to sporadic issues during the collection of email (POP3). This node was repaired and tested before being reintroduced, however the same node has developed issues with the SMTP service, this node has been completely removed from the cluster to undergo repairs. Please accept our apologies for any inconvenience caused during this issue.




---------------------------------------------------------------------------

This morning some customers experienced issues whilst trying to collect email, sometimes the username/password was rejected, this was due to an issue with one of the email nodes (connecting to any other node would have resulted in a successful pop of the mailbox).

To rectify this issue we have removed the node that was not allowing connections.

Please accept our apologies for any inconvenience caused.

----------------------------------------------------------

There have been further reports of intermittent Mail issues, this is currently being investigated.

Tuesday 19 January 2010

Closed - Automated ADSL Diagnostics

We are currently experiencing issues with the Dolphin portal Automated ADSL Diagnostics,the results that are being returned are incorrect. This is currently being investigated by our engineers and this post will be updated once the a resolve has been implemented. Please accept our apologies for any inconvenience caused during this issue.


Thursday 14 January 2010

Closed - 21cn - bras-red2.sl

We have seen some customer intermittent connections in the Slough area (Bras-red2.sl).

We are currently speaking to BT regarding this issue, and will update this page once we have some more information.

Monday 4 January 2010

Closed - Website / Email Issues

Some customers are experiencing slow email (sending/receiving) and slow webpages.

Our engineers are currently investigating this issue.

Once we know the cause of this issue we will update the status page.