Tuesday, 24 January 2012

[CLOSED] Emergency Network Maintenance

We will be carrying out emergency network maintenance at 00:00 on the 25th January 2012.

Some customers may experience a brief outage to their DSL service at the above time.

We apologise for the inconvenience caused by this essential work.

Thursday, 19 January 2012

[CLOSED] BT Wholesale Issue


UPDATE 22:30 - Service has been restored.


UPDATE 21:19 - BT Wholesale confirm they are experiencing a BGP related issue causing this outage.


BT Wholesale are currently investigating a network outage which is affecting some 20CN circuits. Once we have an update we will inform you.


Tuesday, 10 January 2012

[CLOSED] Network Outage


UPDATE 17:00 - NTL engineers have resolved a provisioning fault on their side which has resolved this issue, the network is no longer deemed "at risk".


UPDATE 17:00 - An engineer from NTL is due to arrive at Telehouse at appropriately 18:30 to investigate the network link involved in the earlier outage.


UPDATE 15:55 - Normal service has now resumed, however the network remains at risk until further notice.


We are currently experiencing a network outage, engineers are working on this as a priority, further updates will be posted when we have more information.

We apologise to our affected customers.