Wednesday, 23 February 2011

[CLOSED] authentication Issues

We are currently experiencing issues with radius authentication.
Due to this 21CN Circuits may get the BT termination page and/or a BT IP address.

In this situation please ask your end user to power off their router/equipment for a minimum of 20 minutes and retest.

The issue is being investigated as top priority.

Apologies for any inconvenience caused. Further updates will be posted ASAP


The RADIUS authenticated issue is now resolved.

Once again please accept our apologies for any inconveniences caused during this outage.

The 186k Team


Monday, 14 February 2011

[CLOSED] - LLU Outage

Apologies, Our LLU suppliers have stated....

We have lost a fibre connection between Telehouse North and London Hosting Centre causing a loss of some resilience, and forcing traffic to take other routes, which is causing some speed issues for a small number of customers.Our dark fibre providers are aware and investigating this issue – we hope to have normal service resumed shortly.

Further updates when recieved

[13:20] This issue has now been cleared by our LLU suppliers

Normal service has now been resumed

Apologies for any inconvenience


Thursday, 10 February 2011

[CLOSED] - BT Openreach MBORC Declaration

BT Openreach have declared a “Matter Beyond Our Reasonable Control” (MBORC) in parts of the North of Scotland:Following lightning and very high winds in parts of the North of Scotland, Openreach is declaring Matters Beyond our Reasonable Control (MBORC) in the following areas with effect from 14.00 09 February 2011:Highlands and IslandsNorth East ScotlandThe declaration will be applied only to our repair activities and only to faults which have been caused by this incident of exceptionally severe weather.

Wednesday, 2 February 2011

[CLOSED] - LLU Availability Checker

Our LLU supplier is currently experiencing issues with their availability checker, this is currently not returning results.

Engineers are investigating this.


This has now been resolved.