Tuesday, 22 December 2009

Closed - DNS Issue

We are currently investigating an issue with DNS  within our network.

Further updates will follow regarding this issue soon.

Sunday, 20 December 2009

Telehouse East connectivity

we are experiencing a problem with connectivity to telehouse east currently.  This is having an effect on services from this location, and our connectivity with netservices.

Further updates will be posted once available.

Tuesday, 8 December 2009

Closed - 20/21cn BT Radius Issue

We have confirmed with BT that there are issues with the BT radius servers.

This is being investigated by BT now.

We are expecting an update very shortly.

Closed - 21cn - bras-red1.pe - Peterborough

There is currently a loss of service with bras-red1.pe - Peterborough

We are currently awaiting an update from BT regarding this Bras.

Monday, 7 December 2009

Description: Work on CP2

Description:  Work on CP2

Date/Time: 08/12/2009 02:00


At 2am work will be carried out on one of our central pipe routers (CP2) to relocate it to our new DSL network core.  This will have no long term effect however users connected to this central will be disconnected.  These should automatically reconnect to another available central pipe router.


Many thanks for your understanding in this matter, and for your continued business.


Closed - 20cn Slow Speed Issues

A small number of users are experiencing speed issues with the 20cn network.

Our engineers are currently investigating this issue and we hope to have an update soon.

Thursday, 3 December 2009

Closed - DNS Issue

We are currently aware of a DNS issue affecting the DNS server,
We hope to have this resolved ASAP.

Wednesday, 2 December 2009

21cn Bras-Red3 Wolverhampton Outage

We believe we have seen a re-occurance of issues with BRAS red3 in wolverhampton, affecting service for 21cn broadband users in and around that region.  BT are currently investigating.

Please check here for futher updates.  186k resellers can check if a user is affected by this outage by using the dolphin advanced diagnostics within their management portal.

Tuesday, 1 December 2009

20cn ADSL Issues

We are currently investigating routing issues on our 20cn ADSL network.
We hope to have an update from our engineers shortly.
21cn Bras-Red3 Wolverhampton Outage

There is currently issues with the Bras-Red3 in Wolverhampton.
This is currently under investigation, and we are awaiting an update.

Once we have received more information we will update this post.