Emergency Network Maintenance

We will be carrying out emergency network maintenance at 00:00 on the 25th January 2012.

Some customers may experience a brief outage to their DSL service at the above time.

We apologise for the inconvenience caused by this essential work.

[CLOSED] BT Wholesale Issue

-----------------------------------------------


UPDATE 22:30 - Service has been restored.


-----------------------------------------------


UPDATE 21:19 - BT Wholesale confirm they are experiencing a BGP related issue causing this outage.


-----------------------------------------------


BT Wholesale are currently investigating a network outage which is affecting some 20CN circuits. Once we have an update we will inform you.


-----------------------------------------------

[CLOSED] Network Outage

-----------------------------------------------


UPDATE 17:00 - NTL engineers have resolved a provisioning fault on their side which has resolved this issue, the network is no longer deemed "at risk".

-----------------------------------------------


UPDATE 17:00 - An engineer from NTL is due to arrive at Telehouse at appropriately 18:30 to investigate the network link involved in the earlier outage.

-----------------------------------------------

UPDATE 15:55 - Normal service has now resumed, however the network remains at risk until further notice.

----------------------------------------------

We are currently experiencing a network outage, engineers are working on this as a priority, further updates will be posted when we have more information.

We apologise to our affected customers.

[CLOSED] - BT System Issues

BT service was restored at 3am


Any outstanding issues will now be progressed with BT


Apologies for any delays cause by this issue


---------------------------------------------------
Unfortunatley BT have not fixed their issue and the new update time for a fix is 18:30


Apologies for any inconvenience caused
---------------------------------------------------


BT Have stated their internal systems are not expected to be operational before 16:45, however we should receive a further update at approx 14:00

---------------------------------------------------


BT are currently experiencing issues with their internal systems, this has temporarily stopped our ability to raise faults with BT.


The next update is expected at 1pm

[CLOSED] - Intermittent Network Issues

22.50 - The network appears to have stabilised however investigations are still ongoing.


---------------------------------------------------------


Dear Customer,

We are currently experiencing intermittent network issues.

Our network engineers are investigating the cause of this issue.

Once we have an update we will inform you.

The 186k Team

[CLOSED] - Intermittent Network Issues

16:50 - The network outage is confirmed as clear

The problem was caused by heavy load on a core device. This was not correctly reporting. After locating the issue a reboot of the device has fixed the problem. Future monitoring of this device has been amended.

Please accept our sincere aplogies for any inconvenience caused


----------------------------------------------------------

15:40 - The network appears to have stabilised however investigations are still ongoing.

Further updates shortly

----------------------------------------------------------


Dear Customer,

We are currently experiencing intermittent network issues.

Our network engineers are investigating the cause of this issue.

Once we have an update we will inform you.

The 186k Team.

[CLOSED] All BT ADSL lines are down

BT ADSL lines are down
There is a BT outage in Stepeny Green where we (and others) interconnect in to BT.

BT have raised an Incident and are aware of a problem



Update: 9:15
Lines are coming back - most 20cn circuits are back online

For 21CN circuits please power off your router for at least 20 minutes then retest as you may have the BT termination IP address starting 172.*.*.*

Update:12:00
This incident is now closed.

The issue was also reported by ThinkBroadband

http://www.thinkbroadband.com/news/4829-major-broadband-outage.html