Wednesday, 6 April 2011


We are currently investigating issues with our RADIUS servers, this may prevent some users authenticating whilst trying to connect.
We appreciate your patience whilst we resolve this issue.

Kind regards,



The RADIUS server issue has been resolved by our engineers, reconnection will be intermittent for the next 15 minutes while the servers are under load.

21CN customers may have to power down their equipment for 20 minutes to allow stale sessions to be disposed off.

We are awaiting an update from our engineers as to the cause of the outage.

Please accept our apologies for any inconvenience caused during this outage.


Our engineers will compile a report of the outage.