Monday, 25 July 2011


At 8:50am this morning we have recieved the following from BTW.....


We are currently experiencing a Major Service Failure

impacting a number of BT Wholesale Applications, including our
telephony System.

This means that we are unable to take calls from customers,
and provide updates on Orders, Faults or System Issues.

This is being investigated at the highest priority, and work
has commenced to restore service.

BT Wholesale regrets any inconvenience this may cause you and
will keep you updated within 2 hours.


[16:00] 25 July 2011

As in our previous mails, BT Wholesale have suffered a Major Service Failure today impacting a number of BT Wholesale Applications.

Our technical support teams have successfully restored the impacted hardware, which is allowing BT Wholesale and our Supplier to work on a full recovery of service to our customers.

BT Wholesale regrets the inconvenience this may cause you and would like to assure customers that we regard the extended unavailability of Wholesale Systems as a high priority.

A further update will be provided when we have more information regarding levels of service currently available.

Your continued patience during this incident is appreciated.


BT confirm issues resolved at 10pm