[CLOSED] - All BM-TH RASs Down

At approximatley 09:10am this morning all BM-TH RASs went down

BT are aware of the situation .

Further updates to follow shortly

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10:30am - 21CN lines (21CN-BRAS-REDx--BM-TH RASs) are still down.


Today 09:58:08 BTO have now raised an incident.


This isn't just affecting people in Birmingham

As yet we've no ETA from BT.
We'll update as soon as we have further information.

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Update:

BT Engineers are still working on this issue, the next update from BT Wholesale is due at 11:40am

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Update:


A BT Wholesale engineer is on-site, and has found a faulty card which is responsible for this outage. He has reset the device and is monitoring it to check services come up. Should this not restore service he will replace the card. We’ll post a further update when we get one. 


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BT card issue now resolved - clear time 13:30.


Apologies for any inconvenience caused during this outage.

[Closed] - Caching DNS server issues

We currently have an issue with one of our caching DNS servers, this looks to be a server failure, our engineers are currently investigating this issue.

Customers may see some slow responses whilst resolving DNS.

Updates will follow.

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A power cycle of this server resolved the issue, there were no reported incidents of slowdown whilst using the alternative servers.

BT Line card failure (IVYBRIDGE & KINGSKERSWELL exchanges)

There is a MSIP Line card failure that is being investigated by BT at the moment. This has been classed as a major outage and BT are still investigating. We have not been given the expected restore time yet.

Affected phone codes: 01803 and 01752

[CLOSED] - Network Outage

14:50 - We have just experienced a short network outage, this lasted approximately 1 minute, the cause of the outage is currently under investigation.

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15:05  - Engineers confirm the issue has cleared. Initial investigations indicate an issue on one of our transit providers.

More information will follow shortly

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17:00 - Issue is now cleared and confirmed as a Transit provider issue.
Apologies for any inconvenience caused during this period.
Delay was due to the time for BGP to reload its routes

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[CLOSED] - Phone System Issues

09:00

Dear Customer

We are currently experiencing issues with our phone system recieving calls.

Please accept our sincere apologies for any inconvenience caused.

Any urgent issues please email support@186k.co.uk

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13:00 Phone system issues are now fixed by our engineers.
 
Again, please accept our sincere apologies for any inconvenience caused

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