Friday 26 August 2011

[CLOSED] - BT Wholesale 21cn Outage



BT are currently investigating an outage affecting 21cn circuits in and around the London area.


There was an network drop this morning (BRAS-RED1-L-FAR) and a number of lines failed to reconnect, this is being treated an a BT internal incident.


We are awaiting information from BT


Kind regards,


Support.




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We are now seeing affected lines reconnecting, however we are awaiting a report from BT.


Some routers may need to be power cycled to aid reconnection.


Tuesday 9 August 2011

[CLOSED] BT 20CN CONNECTIVITY ISSUES

At 12:20 pm we recieved the following from BT.....

We are currently experiencing difficulties with 20 CN Broadband, that may cause a small portion of your customers on the IPStream product to experience a loss of PPP Connectivity


Work has commenced to restore service, with DLM being temporarily suspended to avoid any further disruption to End User Service.

A script is being run to repair corrupted records, then all impacted circuits will be forced back through DLM to restore service. At this stage normal DLM will also be put back in to service.

Wholesale Customer Service would like to ask that during this incident, customers do not contact BT Wholesale to report DLM related Issues.



BT Wholesale regrets any inconvenience this may cause you and will keep you updated within 2 hours.


[16:30] - update from BT

Further to our previous message, our technical teams are still working to fix the system problem on 20CN Broadband Systems.


A script is being run to repair corrupted records, then all impacted circuits will be forced back through DLM to restore service. At this stage normal DLM will also be put back in to service.

Wholesale Customer Service would like to ask that during this incident, customers do not contact BT Wholesale to report DLM related Issues.

BT Wholesale is working hard to resolve this issue to restore normal service to the application.

BT Wholesale regrets any inconvenience this may cause you and would like to assure customers that we regard the extended unavailability of 20CN Broadband Systems as a high priority and is investigating how we can restore service.

BT Wholesale will provide further updates within 2 hours.


12:40 10th August 2011

We are pleased to report that the DLM service has been


restored to 20CN Broadband Systems.



BT Wholesale regrets any inconvenience which may have been

caused by these issues.