[CLOSED] - BT System Issues

BT service was restored at 3am


Any outstanding issues will now be progressed with BT


Apologies for any delays cause by this issue


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Unfortunatley BT have not fixed their issue and the new update time for a fix is 18:30


Apologies for any inconvenience caused
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BT Have stated their internal systems are not expected to be operational before 16:45, however we should receive a further update at approx 14:00

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BT are currently experiencing issues with their internal systems, this has temporarily stopped our ability to raise faults with BT.


The next update is expected at 1pm

[CLOSED] - Intermittent Network Issues

22.50 - The network appears to have stabilised however investigations are still ongoing.


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Dear Customer,

We are currently experiencing intermittent network issues.

Our network engineers are investigating the cause of this issue.

Once we have an update we will inform you.

The 186k Team

[CLOSED] - Intermittent Network Issues

16:50 - The network outage is confirmed as clear

The problem was caused by heavy load on a core device. This was not correctly reporting. After locating the issue a reboot of the device has fixed the problem. Future monitoring of this device has been amended.

Please accept our sincere aplogies for any inconvenience caused


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15:40 - The network appears to have stabilised however investigations are still ongoing.

Further updates shortly

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Dear Customer,

We are currently experiencing intermittent network issues.

Our network engineers are investigating the cause of this issue.

Once we have an update we will inform you.

The 186k Team.