Wednesday 3 November 2010

[Closed] - EDINBURGH Lines down

Alot of lines that connect to Edinburgh RASs went down at 11am
This does not seem to be isolated to a specific exchange or RAS.


BT have been informed and are currently investigating.

Next update expected 12:45

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12:40: BT Engineers are currently onsite at the affected BRAS working on the issue

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13:30: Still no official line from BT but we are seeing circuit reconnect slowly

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14:20: BT are hoping to have this resolved shortly
This issue is mentioned here: http://www.theregister.co.uk/2010/11/03/bt_outage/

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17:30: Unfortunatley no further updates from BT but we are seeing the majority of lines reconnected and online.

Customers that are having difficulty accessing broadband are advised to reboot their equipment.
We will post further updates when recieved

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We have been informed this issue has now been resolved, once again this was due to BT hardware failure.

We also have the following form BT:

"BT’s engineers, working with specialists from BT’s network equipment vendor,  are pro-actively monitoring both the network and systems stability of the affected node. In parallel, plans are being developed to implement total resilience to this environment".