[Closed] - Caching DNS server issues

We currently have an issue with one of our caching DNS servers, this looks to be a server failure, our engineers are currently investigating this issue.

Customers may see some slow responses whilst resolving DNS.

Updates will follow.

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A power cycle of this server resolved the issue, there were no reported incidents of slowdown whilst using the alternative servers.

BT Line card failure (IVYBRIDGE & KINGSKERSWELL exchanges)

There is a MSIP Line card failure that is being investigated by BT at the moment. This has been classed as a major outage and BT are still investigating. We have not been given the expected restore time yet.

Affected phone codes: 01803 and 01752

[CLOSED] - Network Outage

14:50 - We have just experienced a short network outage, this lasted approximately 1 minute, the cause of the outage is currently under investigation.

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15:05  - Engineers confirm the issue has cleared. Initial investigations indicate an issue on one of our transit providers.

More information will follow shortly

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17:00 - Issue is now cleared and confirmed as a Transit provider issue.
Apologies for any inconvenience caused during this period.
Delay was due to the time for BGP to reload its routes

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[CLOSED] - Phone System Issues

09:00

Dear Customer

We are currently experiencing issues with our phone system recieving calls.

Please accept our sincere apologies for any inconvenience caused.

Any urgent issues please email support@186k.co.uk

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13:00 Phone system issues are now fixed by our engineers.
 
Again, please accept our sincere apologies for any inconvenience caused

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[CLOSED] 21CN WBC : MILTON KEYNES BRAS RED 5

21CN WBC : MILTON KEYNES BRAS RED 5 : LOSS OF SERVICE:Service affecting:Total Loss

Incident Ref: IMT24756/10

Target Completion Timestamp: 14:00 03/09/2010

Further updates when recieved

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2pm: Issue cleared and customers now online
Apologies for any inconvenience

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