We have been advised by one of our transit providers that they will be carrying out maintenance between 02:00 and 06:00 GMT on the 17th July 2014.
This work is expected to cause an outage during the above window, but is not deemed service affecting as our network operates with multiple transit providers for redundancy.
You may experience brief route changes and increased latency as the network routes around this.
If you have any questions regarding this, please don't hesitate to contact our support desk who will be happy to assist you.
Thursday, 10 July 2014
Wednesday, 2 July 2014
[CLOSED] Planned Works notification - 10th July 2014
We have been advised by one of our transit providers that they will be carrying out maintenance between 01:00 and 02:00 GMT on the 10th July 2014.
This work is expected to cause an outage during the above window, but is not deemed service affecting as our network operates with multiple transit providers for redundancy.
You may experience brief route changes and increased latency as the network routes around this.
If you have any questions regarding this, please don't hesitate to contact our support desk who will be happy to assist you.
This work is expected to cause an outage during the above window, but is not deemed service affecting as our network operates with multiple transit providers for redundancy.
You may experience brief route changes and increased latency as the network routes around this.
If you have any questions regarding this, please don't hesitate to contact our support desk who will be happy to assist you.
Thursday, 20 March 2014
[CLOSED] Incoming & Outgoing Mail Issues
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UPDATE - 10:15 21st March 2014: Our servers are now successfully accepting e-mails and normal service has resumed.
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UPDATE - 10:00 21st March 2014: Engineers are still working to stabilise the platform and have made a number of changes which will improve the situation for many customers.
If you are sending out e-mail via ourselves, but experiencing a problem please change your outgoing SMTP server to relay.mailbox.net.uk to make use of a dedicated platform we've put in place for this.
We continue to put all resources available into the problem, and will provide another update in 1 hour.
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09:00 20th March 2014 - We are aware of an intermittent problem affecting inbound and outgoing e-mails. Engineers are working to restore normal service.
We apologise to all customers affected by this.
UPDATE - 10:15 21st March 2014: Our servers are now successfully accepting e-mails and normal service has resumed.
--------------------------------------------
UPDATE - 10:00 21st March 2014: Engineers are still working to stabilise the platform and have made a number of changes which will improve the situation for many customers.
If you are sending out e-mail via ourselves, but experiencing a problem please change your outgoing SMTP server to relay.mailbox.net.uk to make use of a dedicated platform we've put in place for this.
We continue to put all resources available into the problem, and will provide another update in 1 hour.
--------------------------------------------
09:00 20th March 2014 - We are aware of an intermittent problem affecting inbound and outgoing e-mails. Engineers are working to restore normal service.
We apologise to all customers affected by this.
Tuesday, 19 March 2013
[CLOSED] Hosting Outage - 212.85.249.130
Update: Normal service has been restored.
Engineers are aware of an outage affecting hosting services that reside on 212.85.249.130, and are working to restore service as quickly as possible.
Engineers are aware of an outage affecting hosting services that reside on 212.85.249.130, and are working to restore service as quickly as possible.
Wednesday, 16 January 2013
[CLOSED] LLU outage on 21st January
We have been notified by our LLU supplier that they will be carrying out planned maintenance which will cause an outage for customers during the following window:
Start: Monday 21st January 2013, 23:00 GMT
End: Tuesday 22nd January 2013, 06:00 GMT
End: Tuesday 22nd January 2013, 06:00 GMT
They will carry out the work as quickly as possible to minimise the downtime, and restore normal service as soon as possible.
We apologise to affected customers for any inconvenience caused.
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