[CLOSED] LLU outage on 21st January

We have been notified by our LLU supplier that they will be carrying out planned maintenance which will cause an outage for customers during the following window:

Start: Monday 21st January 2013, 23:00 GMT
End: Tuesday 22nd January 2013, 06:00 GMT

They will carry out the work as quickly as possible to minimise the downtime, and restore normal service as soon as possible.

We apologise to affected customers for any inconvenience caused.

[CLOSED] Network at risk notification

Our monitoring has detected a fault on one of our host links into the BT Wholesale network, and the link itself is currently down.

Traffic is routing correctly over the alternative host link and whilst there is no impact to service you should treat BT based DSL connections "at risk" until redundancy is restored.

BT Wholesale are investigating, and an update will be provided once we have further details.

[CLOSED] BT Wholesale 20CN / 21CN Outage

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UPDATE 12:59 - Normal service has been restored.


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UPDATE 12:30 - BT have dispatched an engineer to the affected location to restore service, next update due in 1 hour, or sooner if service is restored.


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UPDATE 11:50 - BT Wholesale are working to restore service, the next update is due within 1 hour.


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11.30 - We've just seen a number of ADSL connections drop, and believe there is a major BT Wholesale outage - we're making contact with them to see what is going on and will post an update once we receive it.


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[CLOSED] Emergency Network Maintenance

We will be carrying out emergency network maintenance at 00:00 on the 25th January 2012.

Some customers may experience a brief outage to their DSL service at the above time.

We apologise for the inconvenience caused by this essential work.

[CLOSED] BT Wholesale Issue

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UPDATE 22:30 - Service has been restored.


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UPDATE 21:19 - BT Wholesale confirm they are experiencing a BGP related issue causing this outage.


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BT Wholesale are currently investigating a network outage which is affecting some 20CN circuits. Once we have an update we will inform you.


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