[CLOSED] BT Wholesale 20CN / 21CN Outage

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UPDATE 12:59 - Normal service has been restored.


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UPDATE 12:30 - BT have dispatched an engineer to the affected location to restore service, next update due in 1 hour, or sooner if service is restored.


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UPDATE 11:50 - BT Wholesale are working to restore service, the next update is due within 1 hour.


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11.30 - We've just seen a number of ADSL connections drop, and believe there is a major BT Wholesale outage - we're making contact with them to see what is going on and will post an update once we receive it.


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[CLOSED] Emergency Network Maintenance

We will be carrying out emergency network maintenance at 00:00 on the 25th January 2012.

Some customers may experience a brief outage to their DSL service at the above time.

We apologise for the inconvenience caused by this essential work.

[CLOSED] BT Wholesale Issue

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UPDATE 22:30 - Service has been restored.


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UPDATE 21:19 - BT Wholesale confirm they are experiencing a BGP related issue causing this outage.


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BT Wholesale are currently investigating a network outage which is affecting some 20CN circuits. Once we have an update we will inform you.


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[CLOSED] Network Outage

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UPDATE 17:00 - NTL engineers have resolved a provisioning fault on their side which has resolved this issue, the network is no longer deemed "at risk".

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UPDATE 17:00 - An engineer from NTL is due to arrive at Telehouse at appropriately 18:30 to investigate the network link involved in the earlier outage.

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UPDATE 15:55 - Normal service has now resumed, however the network remains at risk until further notice.

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We are currently experiencing a network outage, engineers are working on this as a priority, further updates will be posted when we have more information.

We apologise to our affected customers.

[CLOSED] - BT System Issues

BT service was restored at 3am


Any outstanding issues will now be progressed with BT


Apologies for any delays cause by this issue


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Unfortunatley BT have not fixed their issue and the new update time for a fix is 18:30


Apologies for any inconvenience caused
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BT Have stated their internal systems are not expected to be operational before 16:45, however we should receive a further update at approx 14:00

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BT are currently experiencing issues with their internal systems, this has temporarily stopped our ability to raise faults with BT.


The next update is expected at 1pm