[CLOSED] - Intermittent Network Issues

16:50 - The network outage is confirmed as clear

The problem was caused by heavy load on a core device. This was not correctly reporting. After locating the issue a reboot of the device has fixed the problem. Future monitoring of this device has been amended.

Please accept our sincere aplogies for any inconvenience caused


----------------------------------------------------------

15:40 - The network appears to have stabilised however investigations are still ongoing.

Further updates shortly

----------------------------------------------------------


Dear Customer,

We are currently experiencing intermittent network issues.

Our network engineers are investigating the cause of this issue.

Once we have an update we will inform you.

The 186k Team.

[CLOSED] All BT ADSL lines are down

BT ADSL lines are down
There is a BT outage in Stepeny Green where we (and others) interconnect in to BT.

BT have raised an Incident and are aware of a problem



Update: 9:15
Lines are coming back - most 20cn circuits are back online

For 21CN circuits please power off your router for at least 20 minutes then retest as you may have the BT termination IP address starting 172.*.*.*

Update:12:00
This incident is now closed.

The issue was also reported by ThinkBroadband

http://www.thinkbroadband.com/news/4829-major-broadband-outage.html

[CLOSED] Sheffield Major Service Outage

BT currently have a major outage at Sheffield affecting a large surrounding area of South Yorkshire and the Midlands.

IMT32513/11 21CN CORE/METRO NODE : SHEFFIELD : LOSS OF SERVICE:Service affecting:Total Loss;

Estimated restore time: 14-10-2011 13:20:00


Update


Today 16:25:00 BT confirm that they are aware of the issue, and have re-opened the earilier incident they had.


Update


Today 16:52:00 There appears to be an issue with a card on the BRAS and BT are  currently sourcing a replacement

Estimated Completion Date: 14/10/2011 18:00:00


Update
Lines came back up at approx 8pm on Friday.

[CLOSED] - Telephone Problems

Dear Customer,


We are currently experiencing intermittent issues with our phone system, some calls will be held within the queue but not answered.

During this issue please use the premier@186k.co.uk email address as the primary contact method.

Kind regards,
The 186k Team

[CLOSED] - BT Wholesale 21cn Outage

BT are currently investigating an outage affecting 21cn circuits in and around the London area.


There was an network drop this morning (BRAS-RED1-L-FAR) and a number of lines failed to reconnect, this is being treated an a BT internal incident.


We are awaiting information from BT


Kind regards,


Support.




---------------



We are now seeing affected lines reconnecting, however we are awaiting a report from BT.


Some routers may need to be power cycled to aid reconnection.