At 12:20 pm we recieved the following from BT.....
We are currently experiencing difficulties with 20 CN Broadband, that may cause a small portion of your customers on the IPStream product to experience a loss of PPP Connectivity
Work has commenced to restore service, with DLM being temporarily suspended to avoid any further disruption to End User Service.
A script is being run to repair corrupted records, then all impacted circuits will be forced back through DLM to restore service. At this stage normal DLM will also be put back in to service.
Wholesale Customer Service would like to ask that during this incident, customers do not contact BT Wholesale to report DLM related Issues.
BT Wholesale regrets any inconvenience this may cause you and will keep you updated within 2 hours.
[16:30] - update from BT
Further to our previous message, our technical teams are still working to fix the system problem on 20CN Broadband Systems.
A script is being run to repair corrupted records, then all impacted circuits will be forced back through DLM to restore service. At this stage normal DLM will also be put back in to service.
Wholesale Customer Service would like to ask that during this incident, customers do not contact BT Wholesale to report DLM related Issues.
BT Wholesale is working hard to resolve this issue to restore normal service to the application.
BT Wholesale regrets any inconvenience this may cause you and would like to assure customers that we regard the extended unavailability of 20CN Broadband Systems as a high priority and is investigating how we can restore service.
BT Wholesale will provide further updates within 2 hours.
12:40 10th August 2011
We are pleased to report that the DLM service has been
restored to 20CN Broadband Systems.
BT Wholesale regrets any inconvenience which may have been
caused by these issues.
Tuesday, 9 August 2011
Monday, 25 July 2011
[CLOSED] BT WHOLESALE SYSTEM FALIURES
At 8:50am this morning we have recieved the following from BTW.....
BT WHOLESALE - MULTIPLE WHOLESALE SYSTEMS
We are currently experiencing a Major Service Failure
impacting a number of BT Wholesale Applications, including our
telephony System.
This means that we are unable to take calls from customers,
and provide updates on Orders, Faults or System Issues.
This is being investigated at the highest priority, and work
has commenced to restore service.
BT Wholesale regrets any inconvenience this may cause you and
will keep you updated within 2 hours.
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[16:00] 25 July 2011
As in our previous mails, BT Wholesale have suffered a Major Service Failure today impacting a number of BT Wholesale Applications.
Our technical support teams have successfully restored the impacted hardware, which is allowing BT Wholesale and our Supplier to work on a full recovery of service to our customers.
BT Wholesale regrets the inconvenience this may cause you and would like to assure customers that we regard the extended unavailability of Wholesale Systems as a high priority.
A further update will be provided when we have more information regarding levels of service currently available.
Your continued patience during this incident is appreciated.
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BT confirm issues resolved at 10pm
BT WHOLESALE - MULTIPLE WHOLESALE SYSTEMS
We are currently experiencing a Major Service Failure
impacting a number of BT Wholesale Applications, including our
telephony System.
This means that we are unable to take calls from customers,
and provide updates on Orders, Faults or System Issues.
This is being investigated at the highest priority, and work
has commenced to restore service.
BT Wholesale regrets any inconvenience this may cause you and
will keep you updated within 2 hours.
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[16:00] 25 July 2011
As in our previous mails, BT Wholesale have suffered a Major Service Failure today impacting a number of BT Wholesale Applications.
Our technical support teams have successfully restored the impacted hardware, which is allowing BT Wholesale and our Supplier to work on a full recovery of service to our customers.
BT Wholesale regrets the inconvenience this may cause you and would like to assure customers that we regard the extended unavailability of Wholesale Systems as a high priority.
A further update will be provided when we have more information regarding levels of service currently available.
Your continued patience during this incident is appreciated.
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BT confirm issues resolved at 10pm
Thursday, 19 May 2011
[CLOSED] BT link dropped
At 00:27 all traffic on our BT link stopped, and BGP timed out. This
is after some blip affectiong lots of lines at around midnight.
The results was all sessions dropping shortly after. The connection
resumed at 00:29
This looks the same as a few nights ago, which turned out to be
a planned work that had been sneaked in.
is after some blip affectiong lots of lines at around midnight.
The results was all sessions dropping shortly after. The connection
resumed at 00:29
This looks the same as a few nights ago, which turned out to be
a planned work that had been sneaked in.
Wednesday, 6 April 2011
[CLOSED] - ADSL RADIUS Issues
We are currently investigating issues with our RADIUS servers, this may prevent some users authenticating whilst trying to connect.
We appreciate your patience whilst we resolve this issue.
Kind regards,
Support.
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The RADIUS server issue has been resolved by our engineers, reconnection will be intermittent for the next 15 minutes while the servers are under load.
21CN customers may have to power down their equipment for 20 minutes to allow stale sessions to be disposed off.
We are awaiting an update from our engineers as to the cause of the outage.
Please accept our apologies for any inconvenience caused during this outage.
--------------------------------------------------------------------------
Our engineers will compile a report of the outage.
We appreciate your patience whilst we resolve this issue.
Kind regards,
Support.
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The RADIUS server issue has been resolved by our engineers, reconnection will be intermittent for the next 15 minutes while the servers are under load.
21CN customers may have to power down their equipment for 20 minutes to allow stale sessions to be disposed off.
We are awaiting an update from our engineers as to the cause of the outage.
Please accept our apologies for any inconvenience caused during this outage.
--------------------------------------------------------------------------
Our engineers will compile a report of the outage.
Wednesday, 30 March 2011
[CLOSED] - 20cn and 21cn outage
BT Wholesale appear to having a major outage, we’ve just seen all connections on the 20CN Reading RAS’, and 21CN Slough RAS’ drop – this is where BT’s network connects back to, rather than dependant upon the location your ADSL service is provided to.
This is a major BT outage affecting large parts of the UK, we’re awaiting an update from them at this time.
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BT have confirmed that engineers are on site and are still investigating the current DSL Outage.
We are awaiting further updates
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BT Wholesale have restored service to most customers during the night, however there maybe some intermittent results which are still under investigation.
Some customers may need to powercycle their equipment to restore service.
Any customers receiving the BT holding page will need to powerdown their router/modem for 20 minutes to clear any stale sessions.
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We are still awaiting the reason for this outage, once received this post will be updated.
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