[CLOSED] - ADSL RADIUS Issues

We are currently investigating issues with our RADIUS servers, this may prevent some users authenticating whilst trying to connect.
We appreciate your patience whilst we resolve this issue.


Kind regards,


Support.


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The RADIUS server issue has been resolved by our engineers, reconnection will be intermittent for the next 15 minutes while the servers are under load.


21CN customers may have to power down their equipment for 20 minutes to allow stale sessions to be disposed off.


We are awaiting an update from our engineers as to the cause of the outage.


Please accept our apologies for any inconvenience caused during this outage.


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Our engineers will compile a report of the outage.

[CLOSED] - 20cn and 21cn outage

BT Wholesale appear to having a major outage, we’ve just seen all connections on the 20CN Reading RAS’, and 21CN Slough RAS’ drop – this is where BT’s network connects back to, rather than dependant upon the location your ADSL service is provided to.

This is a major BT outage affecting large parts of the UK, we’re awaiting an update from them at this time.

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BT have confirmed that engineers are on site and are still investigating the current DSL Outage.


We are awaiting further updates



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BT Wholesale have restored service to most customers during the night, however there maybe some intermittent results which are still under investigation.


Some customers may need to powercycle their equipment to restore service.
Any customers receiving the BT holding page will need to powerdown their router/modem for 20 minutes to clear any stale sessions.


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We are still awaiting the reason for this outage, once received this post will be updated.

[CLOSED] - Co-location/Broadband Outage

Dear Customer,

We have just experienced an outage affecting some Co location servers and ADSL customers, the initial findings are a PDU in Telehouse London had powered down due to electrical over current issues, as a result a full row of racks lost power.

We are awaiting confirmation of this however we have moved our equipment to another power phase.

Please accept our apologies for any inconvenience caused.

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Following todays PDU outage one of our core switches has become unstable, as a precaution we will be replacing this device, this could result in intermittent or loss of connection for some customers till the work is complete.

We have a completion time of 3am (3rd March 2011).

Please accept our apology for the short notification as this is unavoidable emergency maintenance.

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The core switch has been replaced, tested and is now in service.

[CLOSED] authentication Issues

We are currently experiencing issues with radius authentication.
Due to this 21CN Circuits may get the BT termination page and/or a BT IP address.

In this situation please ask your end user to power off their router/equipment for a minimum of 20 minutes and retest.

The issue is being investigated as top priority.

Apologies for any inconvenience caused. Further updates will be posted ASAP

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The RADIUS authenticated issue is now resolved.

Once again please accept our apologies for any inconveniences caused during this outage.

The 186k Team

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[CLOSED] - LLU Outage

Apologies, Our LLU suppliers have stated....

We have lost a fibre connection between Telehouse North and London Hosting Centre causing a loss of some resilience, and forcing traffic to take other routes, which is causing some speed issues for a small number of customers.Our dark fibre providers are aware and investigating this issue – we hope to have normal service resumed shortly.

Further updates when recieved

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[13:20] This issue has now been cleared by our LLU suppliers

Normal service has now been resumed

Apologies for any inconvenience

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