[Closed] - Email Delays

Some customers are reporting delays in sending and receiving emails.

We are currently investigating this issue and will post our findings here.

Closed - ADSL Network Outage

We are currently experiencing intermittent issues with ADSL connectivity.

Users may be seeing the BT RAS holding page, anyone experiencing this issue please power down your router/modem for 20 - 30 minutes.

Once we have an update from BT we will update this post.

Support Team.

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Update (11:00am): All DSL connections should be operational again (please reboot equipment to re authenticate if required), the issues was between the BT RAS and our Radius servers and is still under investigation, once we have the root cause we will post the update.

Hosting Services Outage.

We have experienced a network issue this evening which may have resulted in a degraded service for some users, a switch within the core network has been identified as the cause and has now been isolated.

Some users may experience slight delays on messages sent during the outage, normal service has now resumed please accept our apologies for any inconvenience this has caused.

Closed - 21cn BRAS issue bras-red2.bm-th

All connections affected by the outage were back online at approximately 11:15am, however we left the fault open to monitor.

We are still awaiting the official BT report.

Please accept our apologies for any inconvenience caused.

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10:52 - We can see circuits are now starting to connect, could we please ask any customers to reboot their modem/router.

We are still awaiting a report from BT.

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There is currently an issue with the BRAS-RED2.BM-TH (Birmingham Area).

This was due to BT planned engineering works, there were issues with the works and BT are currently investigating.

We will post any further news when updates are received.

Closed - DSL Radius Issues

Some customers may be experiencing DSL radius rejections, we are currently looking into this.

Once we have an update we will update this post.

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This issue has been resolved.