Information - Transit provider issue.

We have identified an issue with one of our transit providers and this is being investigated.

We are not expecting customers to see any effects of this.

Closed - ADSL Intermittent connectivity

Some customers are experiencing intermittent connectivity.

This is currently under investigation with our engineers.

[13:38]

All affected connections are now believed to be stable.

We are still awaiting an update as to what the issue was and will add this to the post when received.

Please accept our apologies for any inconveniences caused during the issue.

Closed - Shared FormMail script

There is currently an issue with the shared frommail script.

Update:- 3rd Feb 10

We believe this issue will be resolved before end of play today.


FormMail issues now resolved.

Closed - Website Hosting Issues

29th Jan - 16:00


All websites have now been restored and should now be live, if anyone is experiencing issues please email support@186k.co.uk and we will look into this.

Once again please accept our apologies for any inconvenience caused.

29th Jan - 12:26pm

A majority of the effected sites are now back online, we have an ETA for 16:00 for all sites to be back online.




29th Jan

It has been discovered that the current filer has a major fault, the standby filer is being prepared to be brought online.

Once an ETA has been confirmed I will update this post.

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Unfortunately we are experiencing issues very similar to this morning, our engineers are currently working on this issue.

Updates will follow once received.

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The issue was due to to connections to the filer, to resolve this issue the filer required a reboot, this has now been complete and all websites will now be operational.

Please accept our apologies for any inconvenience caused during this issue.


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Hi,

We are currently experiencing issues with some shared hosted web sites.

This is being investigated by our engineers and once we receive an update we will update this notice.

Closed - Monitoring - Pop3/SMTP Email Issue

26th Jan 2009 - 10:21


Yesterday we removed a node (Node-2) from the cluster due to sporadic issues during the collection of email (POP3). This node was repaired and tested before being reintroduced, however the same node has developed issues with the SMTP service, this node has been completely removed from the cluster to undergo repairs. Please accept our apologies for any inconvenience caused during this issue.




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This morning some customers experienced issues whilst trying to collect email, sometimes the username/password was rejected, this was due to an issue with one of the email nodes (connecting to any other node would have resulted in a successful pop of the mailbox).

To rectify this issue we have removed the node that was not allowing connections.

Please accept our apologies for any inconvenience caused.

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There have been further reports of intermittent Mail issues, this is currently being investigated.