Closed - Monitoring - Pop3/SMTP Email Issue

26th Jan 2009 - 10:21


Yesterday we removed a node (Node-2) from the cluster due to sporadic issues during the collection of email (POP3). This node was repaired and tested before being reintroduced, however the same node has developed issues with the SMTP service, this node has been completely removed from the cluster to undergo repairs. Please accept our apologies for any inconvenience caused during this issue.




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This morning some customers experienced issues whilst trying to collect email, sometimes the username/password was rejected, this was due to an issue with one of the email nodes (connecting to any other node would have resulted in a successful pop of the mailbox).

To rectify this issue we have removed the node that was not allowing connections.

Please accept our apologies for any inconvenience caused.

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There have been further reports of intermittent Mail issues, this is currently being investigated.

Closed - Automated ADSL Diagnostics

We are currently experiencing issues with the Dolphin portal Automated ADSL Diagnostics,the results that are being returned are incorrect. This is currently being investigated by our engineers and this post will be updated once the a resolve has been implemented. Please accept our apologies for any inconvenience caused during this issue.

Closed - 21cn - bras-red2.sl

We have seen some customer intermittent connections in the Slough area (Bras-red2.sl).

We are currently speaking to BT regarding this issue, and will update this page once we have some more information.

Closed - Website / Email Issues

Some customers are experiencing slow email (sending/receiving) and slow webpages.

Our engineers are currently investigating this issue.

Once we know the cause of this issue we will update the status page.

Closed - DNS Issue

We are currently investigating an issue with DNS  within our network.

Further updates will follow regarding this issue soon.