[CLOSED] authentication Issues

We are currently experiencing issues with radius authentication.
Due to this 21CN Circuits may get the BT termination page and/or a BT IP address.

In this situation please ask your end user to power off their router/equipment for a minimum of 20 minutes and retest.

The issue is being investigated as top priority.

Apologies for any inconvenience caused. Further updates will be posted ASAP

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The RADIUS authenticated issue is now resolved.

Once again please accept our apologies for any inconveniences caused during this outage.

The 186k Team

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[CLOSED] - LLU Outage

Apologies, Our LLU suppliers have stated....

We have lost a fibre connection between Telehouse North and London Hosting Centre causing a loss of some resilience, and forcing traffic to take other routes, which is causing some speed issues for a small number of customers.Our dark fibre providers are aware and investigating this issue – we hope to have normal service resumed shortly.

Further updates when recieved

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[13:20] This issue has now been cleared by our LLU suppliers

Normal service has now been resumed

Apologies for any inconvenience

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[CLOSED] - BT Openreach MBORC Declaration

BT Openreach have declared a “Matter Beyond Our Reasonable Control” (MBORC) in parts of the North of Scotland:Following lightning and very high winds in parts of the North of Scotland, Openreach is declaring Matters Beyond our Reasonable Control (MBORC) in the following areas with effect from 14.00 09 February 2011:Highlands and IslandsNorth East ScotlandThe declaration will be applied only to our repair activities and only to faults which have been caused by this incident of exceptionally severe weather.

[CLOSED] - LLU Availability Checker

Our LLU supplier is currently experiencing issues with their availability checker, this is currently not returning results.

Engineers are investigating this.


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This has now been resolved.

[CLOSED] - 21CN ADSL Network Outage

We are currently experiencing issues with the 21CN ADSL network, this is under investigation with BT.

This outage is affecting most ISP's.

Once we have an update we will inform you.

Thank you.

186k Support.

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Update: 09:06

It has been discovered that "21CN-BRAS-RED2" dropped all lines at approx 04:30 this morning, this has had a knock on affect to other BRAS.

BT are currently working on BRAS-RED2,

We are awaiting further updates.

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Update: 10:34

There is no longer an issues with any 21CN BRAS, however BT can see that authentication requests are not reaching ourselves.

BT are working on collapsing the tunnels to ourselves allowing these to re establish and authentication requests to reach our RADIUS.

We are expecting to see connections within the next 30 minutes.

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BT are still working on the tunnels allowing authentication requests to reach us.

Please accept our apology for the delay.

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It appears the resolution is taking longer than anticipated, we are awaiting an update from BT but will continue to chase this.

Once we have any more information we will inform you.

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Update 12:25

Our network engineers have identified the issue within BT's network and are working with BT to resolve the fault, This has been identified as a device configuration error that was highlighted when the tunnels were collapsed, BT are looking at the configuration and will be looking to correct this.

Next update will be in 1 hour (13:25)

Please accept our apologies for the time it has currently taken to resolve this issue.

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Update: 13:22

BT Operations are rebuilding the configuration on the device that controls the tunnels, once this configuration is rebuilt it will be loaded onto the device.

The rebuilding and reload will be complete within the next 30 minutes.

We will have an update in 30 minutes (13:52).

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Update: 13:52

Configuration has now been reloaded, we now expect users to start connecting, however there will be an initial load on the RADIUS servers so connection could take longer than usual to initiate.

Any users that are receiving the BT holding page will be required to power down their equipment for at least 20 minutes and then attempt to reconnect.

We will monitor the connections and report how this is going in 1 hour (14:52)

Thank you for your patience.

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We can see users are now connecting and believe the issue to be resolved.

BT are investigating the issue with the configuration file, once we have the explanation we will update this post (although the post will be closed).

Please accept our apologies for any inconveniences caused during this issue.

186k Support,