[CLOSED] - Phone System Issues

09:00

Dear Customer

We are currently experiencing issues with our phone system recieving calls.

Please accept our sincere apologies for any inconvenience caused.

Any urgent issues please email support@186k.co.uk

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13:00 Phone system issues are now fixed by our engineers.
 
Again, please accept our sincere apologies for any inconvenience caused

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[CLOSED] 21CN WBC : MILTON KEYNES BRAS RED 5

21CN WBC : MILTON KEYNES BRAS RED 5 : LOSS OF SERVICE:Service affecting:Total Loss

Incident Ref: IMT24756/10

Target Completion Timestamp: 14:00 03/09/2010

Further updates when recieved

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2pm: Issue cleared and customers now online
Apologies for any inconvenience

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[CLOSED] 21CN-BRAS-RED3-SL

Circuits connecting to BT 21CN-BRAS-RED3-SL have been having connectivity issues

Incident Ref: IMT23225/10

Incident Description: 21CN WBMC : SLOUGH : LOSS OF SERVICE:Service affecting:Total Loss

Target Completion: 17-08-2010 20:30:00

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All affected circuits are now online

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[CLOSED] - 21CN WBMC : SOUTHBANK BRAS RED7 : LOSS OF SERVICE

21CN WBMC : SOUTHBANK BRAS RED7 : LOSS OF SERVICE

Start Date: 11/08/2010 13:35:00 Estimated Completion Date: 11/08/2010 17:00:00.

Incident Reference: IMT22571/10
21CN WBMC : SOUTHBANK BRAS RED7 : LOSS OF SERVICE:Service affecting:Total Loss


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17:30 - Customers are now online. Apologies for any inconvenience caused

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[CLOSED] - Network Outage

Between 2:30am and 6am we experienced some network issues and some customer will have experienced intermittent service.


It was triggered by work done by NTL and caused an issue with one of our switches in Telehouse.

Service is now fully restored, apologies for any inconvenience caused

Regards
The 186k Team