[CLOSED] - LLU Broadband Connectivity Issue

We are currently investigating issues with LLU connectivity.

This will only affect users on the LLU network.

We have just received the following report from our LLU provider:

"At approximately 10:30 (BST) today our LAC at THN stopped working and dropped all traffic routing through it. We are unable to contact it on its management interface and believe it may have crashed.

All traffic failed over to the LACs at TCH. The LACs at TCH are running at less than half load each, and are more than capable of handling all the network traffic on their own. However, we are now operating in a failover scenario so the network is at risk from a further failure.

We have despatched an engineer to THN to debug this locally and will update again later"

Once we receive the further update we will update this post.


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Here is the update from our supplier:

"Our engineer on site was able to console into the LAC and establish that it had not crashed, but had lost arp layer communication.

We carried out various troubleshooting, including replacing SFPs and moving patches over to different router ports, but were unable to satisfactorily clear the fault or establish any cause from debugs. We have given the LAC a cold reboot and it is now performing normally.

We have brought the LAC back onto the network and allowed it to start taking some load again. We will be monitoring this device very closely now for any signs of an underlying software or hardware fault"

Please accept our apologies for any inconvenience caused.

[Closed] - Email Delays

Some customers are reporting delays in sending and receiving emails.

We are currently investigating this issue and will post our findings here.

Closed - ADSL Network Outage

We are currently experiencing intermittent issues with ADSL connectivity.

Users may be seeing the BT RAS holding page, anyone experiencing this issue please power down your router/modem for 20 - 30 minutes.

Once we have an update from BT we will update this post.

Support Team.

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Update (11:00am): All DSL connections should be operational again (please reboot equipment to re authenticate if required), the issues was between the BT RAS and our Radius servers and is still under investigation, once we have the root cause we will post the update.

Hosting Services Outage.

We have experienced a network issue this evening which may have resulted in a degraded service for some users, a switch within the core network has been identified as the cause and has now been isolated.

Some users may experience slight delays on messages sent during the outage, normal service has now resumed please accept our apologies for any inconvenience this has caused.

Closed - 21cn BRAS issue bras-red2.bm-th

All connections affected by the outage were back online at approximately 11:15am, however we left the fault open to monitor.

We are still awaiting the official BT report.

Please accept our apologies for any inconvenience caused.

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10:52 - We can see circuits are now starting to connect, could we please ask any customers to reboot their modem/router.

We are still awaiting a report from BT.

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There is currently an issue with the BRAS-RED2.BM-TH (Birmingham Area).

This was due to BT planned engineering works, there were issues with the works and BT are currently investigating.

We will post any further news when updates are received.