186k Network outages

Emergency Network Maintenance

2012-01-24T22:24:00.001Z

We will be carrying out emergency network maintenance at 00:00 on the 25th January 2012.

Some customers may experience a brief outage to their DSL service at the above time.

We apologise for the inconvenience caused by this essential work.

[CLOSED] BT Wholesale Issue

2012-01-19T20:30:00.004Z

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UPDATE 22:30 - Service has been restored.

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UPDATE 21:19 - BT Wholesale confirm they are experiencing a BGP related issue causing this outage.

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BT Wholesale are currently investigating a network outage which is affecting some 20CN circuits. Once we have an update we will inform you.

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[CLOSED] Network Outage

2012-01-10T15:46:00.012Z

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UPDATE 17:00 - NTL engineers have resolved a provisioning fault on their side which has resolved this issue, the network is no longer deemed "at risk".

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UPDATE 17:00 - An engineer from NTL is due to arrive at Telehouse at appropriately 18:30 to investigate the network link involved in the earlier outage.

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UPDATE 15:55 - Normal service has now resumed, however the network remains at risk until further notice.

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We are currently experiencing a network outage, engineers are working on this as a priority, further updates will be posted when we have more information.

We apologise to our affected customers.

[CLOSED] - BT System Issues

2011-11-30T11:10:00.006Z

BT service was restored at 3am

Any outstanding issues will now be progressed with BT

Apologies for any delays cause by this issue

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Unfortunatley BT have not fixed their issue and the new update time for a fix is 18:30

Apologies for any inconvenience caused
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BT Have stated their internal systems are not expected to be operational before 16:45, however we should receive a further update at approx 14:00

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BT are currently experiencing issues with their internal systems, this has temporarily stopped our ability to raise faults with BT.

The next update is expected at 1pm

[CLOSED] - Intermittent Network Issues

2011-11-23T21:45:00.002Z

22.50 - The network appears to have stabilised however investigations are still ongoing.

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Dear Customer,

We are currently experiencing intermittent network issues.

Our network engineers are investigating the cause of this issue.

Once we have an update we will inform you.

The 186k Team

[CLOSED] - Intermittent Network Issues

2011-11-04T15:26:00.003Z

16:50 - The network outage is confirmed as clear

The problem was caused by heavy load on a core device. This was not correctly reporting. After locating the issue a reboot of the device has fixed the problem. Future monitoring of this device has been amended.

Please accept our sincere aplogies for any inconvenience caused

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15:40 - The network appears to have stabilised however investigations are still ongoing.

Further updates shortly

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Dear Customer,

We are currently experiencing intermittent network issues.

Our network engineers are investigating the cause of this issue.

Once we have an update we will inform you.

The 186k Team.

[CLOSED] All BT ADSL lines are down

2011-10-21T09:15:00.002+01:00

BT ADSL lines are down
There is a BT outage in Stepeny Green where we (and others) interconnect in to BT.

BT have raised an Incident and are aware of a problem

Update: 9:15
Lines are coming back - most 20cn circuits are back online

For 21CN circuits please power off your router for at least 20 minutes then retest as you may have the BT termination IP address starting 172.*.*.*

Update:12:00
This incident is now closed.

The issue was also reported by ThinkBroadband

http://www.thinkbroadband.com/news/4829-major-broadband-outage.html

[CLOSED] Sheffield Major Service Outage

2011-10-14T12:05:00.006+01:00

BT currently have a major outage at Sheffield affecting a large surrounding area of South Yorkshire and the Midlands.

IMT32513/11 21CN CORE/METRO NODE : SHEFFIELD : LOSS OF SERVICE:Service affecting:Total Loss;

Estimated restore time: 14-10-2011 13:20:00

Update

Today 16:25:00 BT confirm that they are aware of the issue, and have re-opened the earilier incident they had.

Update

Today 16:52:00 There appears to be an issue with a card on the BRAS and BT are currently sourcing a replacement

Estimated Completion Date: 14/10/2011 18:00:00

Update
Lines came back up at approx 8pm on Friday.

[CLOSED] - Telephone Problems

2011-09-14T12:16:00.001+01:00

Dear Customer,

We are currently experiencing intermittent issues with our phone system, some calls will be held within the queue but not answered.

During this issue please use the premier@186k.co.uk email address as the primary contact method.

Kind regards,
The 186k Team

[CLOSED] - BT Wholesale 21cn Outage

2011-08-26T09:47:00.001+01:00

BT are currently investigating an outage affecting 21cn circuits in and around the London area.

There was an network drop this morning (BRAS-RED1-L-FAR) and a number of lines failed to reconnect, this is being treated an a BT internal incident.

We are awaiting information from BT

Kind regards,

Support.

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We are now seeing affected lines reconnecting, however we are awaiting a report from BT.

Some routers may need to be power cycled to aid reconnection.

[CLOSED] BT 20CN CONNECTIVITY ISSUES

2011-08-09T12:50:00.003+01:00

At 12:20 pm we recieved the following from BT.....

We are currently experiencing difficulties with 20 CN Broadband, that may cause a small portion of your customers on the IPStream product to experience a loss of PPP Connectivity

Work has commenced to restore service, with DLM being temporarily suspended to avoid any further disruption to End User Service.

A script is being run to repair corrupted records, then all impacted circuits will be forced back through DLM to restore service. At this stage normal DLM will also be put back in to service.

Wholesale Customer Service would like to ask that during this incident, customers do not contact BT Wholesale to report DLM related Issues.

BT Wholesale regrets any inconvenience this may cause you and will keep you updated within 2 hours.

[16:30] - update from BT

Further to our previous message, our technical teams are still working to fix the system problem on 20CN Broadband Systems.

A script is being run to repair corrupted records, then all impacted circuits will be forced back through DLM to restore service. At this stage normal DLM will also be put back in to service.

Wholesale Customer Service would like to ask that during this incident, customers do not contact BT Wholesale to report DLM related Issues.

BT Wholesale is working hard to resolve this issue to restore normal service to the application.

BT Wholesale regrets any inconvenience this may cause you and would like to assure customers that we regard the extended unavailability of 20CN Broadband Systems as a high priority and is investigating how we can restore service.

BT Wholesale will provide further updates within 2 hours.

12:40 10th August 2011

We are pleased to report that the DLM service has been

restored to 20CN Broadband Systems.

BT Wholesale regrets any inconvenience which may have been

caused by these issues.

[CLOSED] BT WHOLESALE SYSTEM FALIURES

2011-07-25T09:31:00.007+01:00

At 8:50am this morning we have recieved the following from BTW.....

BT WHOLESALE - MULTIPLE WHOLESALE SYSTEMS

We are currently experiencing a Major Service Failure

impacting a number of BT Wholesale Applications, including our
telephony System.

This means that we are unable to take calls from customers,
and provide updates on Orders, Faults or System Issues.

This is being investigated at the highest priority, and work
has commenced to restore service.

BT Wholesale regrets any inconvenience this may cause you and
will keep you updated within 2 hours.

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[16:00] 25 July 2011

As in our previous mails, BT Wholesale have suffered a Major Service Failure today impacting a number of BT Wholesale Applications.

Our technical support teams have successfully restored the impacted hardware, which is allowing BT Wholesale and our Supplier to work on a full recovery of service to our customers.

BT Wholesale regrets the inconvenience this may cause you and would like to assure customers that we regard the extended unavailability of Wholesale Systems as a high priority.

A further update will be provided when we have more information regarding levels of service currently available.

Your continued patience during this incident is appreciated.

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BT confirm issues resolved at 10pm

[CLOSED] BT link dropped

2011-05-19T09:11:00.000+01:00

At 00:27 all traffic on our BT link stopped, and BGP timed out. This

is after some blip affectiong lots of lines at around midnight.
The results was all sessions dropping shortly after. The connection

resumed at 00:29

This looks the same as a few nights ago, which turned out to be

a planned work that had been sneaked in.

[CLOSED] - ADSL RADIUS Issues

2011-04-06T09:05:00.004+01:00

We are currently investigating issues with our RADIUS servers, this may prevent some users authenticating whilst trying to connect.
We appreciate your patience whilst we resolve this issue.

Kind regards,

Support.

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The RADIUS server issue has been resolved by our engineers, reconnection will be intermittent for the next 15 minutes while the servers are under load.

21CN customers may have to power down their equipment for 20 minutes to allow stale sessions to be disposed off.

We are awaiting an update from our engineers as to the cause of the outage.

Please accept our apologies for any inconvenience caused during this outage.

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Our engineers will compile a report of the outage.

[CLOSED] - 20cn and 21cn outage

2011-03-30T17:51:00.005+01:00

BT Wholesale appear to having a major outage, we’ve just seen all connections on the 20CN Reading RAS’, and 21CN Slough RAS’ drop – this is where BT’s network connects back to, rather than dependant upon the location your ADSL service is provided to.

This is a major BT outage affecting large parts of the UK, we’re awaiting an update from them at this time.

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BT have confirmed that engineers are on site and are still investigating the current DSL Outage.

We are awaiting further updates

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BT Wholesale have restored service to most customers during the night, however there maybe some intermittent results which are still under investigation.

Some customers may need to powercycle their equipment to restore service.
Any customers receiving the BT holding page will need to powerdown their router/modem for 20 minutes to clear any stale sessions.

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We are still awaiting the reason for this outage, once received this post will be updated.

[CLOSED] - Co-location/Broadband Outage

2011-03-02T16:36:00.003Z

Dear Customer,

We have just experienced an outage affecting some Co location servers and ADSL customers, the initial findings are a PDU in Telehouse London had powered down due to electrical over current issues, as a result a full row of racks lost power.

We are awaiting confirmation of this however we have moved our equipment to another power phase.

Please accept our apologies for any inconvenience caused.

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Following todays PDU outage one of our core switches has become unstable, as a precaution we will be replacing this device, this could result in intermittent or loss of connection for some customers till the work is complete.

We have a completion time of 3am (3rd March 2011).

Please accept our apology for the short notification as this is unavoidable emergency maintenance.

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The core switch has been replaced, tested and is now in service.

[CLOSED] authentication Issues

2011-02-23T09:26:00.006Z

We are currently experiencing issues with radius authentication.
Due to this 21CN Circuits may get the BT termination page and/or a BT IP address.

In this situation please ask your end user to power off their router/equipment for a minimum of 20 minutes and retest.

The issue is being investigated as top priority.

Apologies for any inconvenience caused. Further updates will be posted ASAP

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The RADIUS authenticated issue is now resolved.

Once again please accept our apologies for any inconveniences caused during this outage.

The 186k Team

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[CLOSED] - LLU Outage

2011-02-14T11:43:00.005Z

Apologies, Our LLU suppliers have stated....

We have lost a fibre connection between Telehouse North and London Hosting Centre causing a loss of some resilience, and forcing traffic to take other routes, which is causing some speed issues for a small number of customers.Our dark fibre providers are aware and investigating this issue – we hope to have normal service resumed shortly.

Further updates when recieved

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[13:20] This issue has now been cleared by our LLU suppliers

Normal service has now been resumed

Apologies for any inconvenience

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[CLOSED] - BT Openreach MBORC Declaration

2011-02-10T16:56:00.002Z

BT Openreach have declared a “Matter Beyond Our Reasonable Control” (MBORC) in parts of the North of Scotland:Following lightning and very high winds in parts of the North of Scotland, Openreach is declaring Matters Beyond our Reasonable Control (MBORC) in the following areas with effect from 14.00 09 February 2011:Highlands and IslandsNorth East ScotlandThe declaration will be applied only to our repair activities and only to faults which have been caused by this incident of exceptionally severe weather.

[CLOSED] - LLU Availability Checker

2011-02-02T17:24:00.002Z

Our LLU supplier is currently experiencing issues with their availability checker, this is currently not returning results.

Engineers are investigating this.

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This has now been resolved.

[CLOSED] - 21CN ADSL Network Outage

2011-01-11T07:48:00.009Z

We are currently experiencing issues with the 21CN ADSL network, this is under investigation with BT.

This outage is affecting most ISP's.

Once we have an update we will inform you.

Thank you.

186k Support.

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Update: 09:06

It has been discovered that "21CN-BRAS-RED2" dropped all lines at approx 04:30 this morning, this has had a knock on affect to other BRAS.

BT are currently working on BRAS-RED2,

We are awaiting further updates.

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Update: 10:34

There is no longer an issues with any 21CN BRAS, however BT can see that authentication requests are not reaching ourselves.

BT are working on collapsing the tunnels to ourselves allowing these to re establish and authentication requests to reach our RADIUS.

We are expecting to see connections within the next 30 minutes.

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BT are still working on the tunnels allowing authentication requests to reach us.

Please accept our apology for the delay.

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It appears the resolution is taking longer than anticipated, we are awaiting an update from BT but will continue to chase this.

Once we have any more information we will inform you.

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Update 12:25

Our network engineers have identified the issue within BT's network and are working with BT to resolve the fault, This has been identified as a device configuration error that was highlighted when the tunnels were collapsed, BT are looking at the configuration and will be looking to correct this.

Next update will be in 1 hour (13:25)

Please accept our apologies for the time it has currently taken to resolve this issue.

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Update: 13:22

BT Operations are rebuilding the configuration on the device that controls the tunnels, once this configuration is rebuilt it will be loaded onto the device.

The rebuilding and reload will be complete within the next 30 minutes.

We will have an update in 30 minutes (13:52).

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Update: 13:52

Configuration has now been reloaded, we now expect users to start connecting, however there will be an initial load on the RADIUS servers so connection could take longer than usual to initiate.

Any users that are receiving the BT holding page will be required to power down their equipment for at least 20 minutes and then attempt to reconnect.

We will monitor the connections and report how this is going in 1 hour (14:52)

Thank you for your patience.

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We can see users are now connecting and believe the issue to be resolved.

BT are investigating the issue with the configuration file, once we have the explanation we will update this post (although the post will be closed).

Please accept our apologies for any inconveniences caused during this issue.

186k Support,

[CLOSED] - 20CN-BRAS-ERX15-READING3

2010-12-21T10:38:00.005Z

We have just been informed of a BT outage affecting 20CN connections.

The exchange currently having issues is "20CN-BRAS-ERX15-READING3".

BT are currently investigating this outage.

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This issue has been cleared and all circuits are now back online.

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We have received this update/cause from BT:

IMT35773/10 (F) - 21/12/2010 09:26 - 21/12/2010 12:00 - : READING 3 EDGE ROUTE SWITCH 15 : LOSS OF SERVICE : Loss of internet services for 20708 broadband end users. Cause corrupt data - service restored"

Apologies for any inconvenience caused

[CLOSED] Delayed BT updates

2010-11-15T15:42:00.004Z

15/11/10 - Delayed BT updates

Due to BT system issues we are currently unable to get BT fault updates.

Apologies for any inconvenience caused, all updates will be forwarded to all our customer as soon as possible

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16/11/10 - We are still experiencing intermittent issues with BT`s fault systems so some updates may be a bit delayed.

Apologies for the inconvenience, updates will be forwarded as soon as possible

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BT have now repaired their fault report system so updates are back to normal

[Closed] - EDINBURGH Lines down

2010-11-03T11:54:00.007Z

Alot of lines that connect to Edinburgh RASs went down at 11am
This does not seem to be isolated to a specific exchange or RAS.

BT have been informed and are currently investigating.

Next update expected 12:45

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12:40: BT Engineers are currently onsite at the affected BRAS working on the issue

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13:30: Still no official line from BT but we are seeing circuit reconnect slowly

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14:20: BT are hoping to have this resolved shortly
This issue is mentioned here: http://www.theregister.co.uk/2010/11/03/bt_outage/

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17:30: Unfortunatley no further updates from BT but we are seeing the majority of lines reconnected and online.

Customers that are having difficulty accessing broadband are advised to reboot their equipment.
We will post further updates when recieved

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We have been informed this issue has now been resolved, once again this was due to BT hardware failure.

We also have the following form BT:

"BT’s engineers, working with specialists from BT’s network equipment vendor, are pro-actively monitoring both the network and systems stability of the affected node. In parallel, plans are being developed to implement total resilience to this environment".

[Closed] - 20cn ADSL Connectivity

2010-10-29T19:38:00.008+01:00

Dear Customer,

We are currently investigating issues with 20cn ADSL connectivity,

Some users may have lost connection.

Once we have an update from our engineers an update will be sent.

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The current 20cn outage has been identified as a BT nationwide outage.

We are currently awaiting details/ETA from BT Wholesale.

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BT Wholesale confirm just some of the areas affected are:

   * Northern Ireland
   * Scotland
   * London
   * Newcastle

BT are unable to confirm when the next update will be at this time, but all their efforts are being put into resolving this MSO.

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Engineers are on-site and working to resolve the incident. Next update is due after 21.45

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Engineer is still onsite working to resolve the outage, next update is due at 22.30.

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This outage has now been resolved by BT Wholesale, and we can see most affected users are back online from approximately 00.30.

If you are unable to connect now please power off your router for 20 minutes, and then try to connect again once it has been powered back up.

Thank you.

[CLOSED] - All BM-TH RASs Down

2010-10-28T10:09:00.005+01:00

At approximatley 09:10am this morning all BM-TH RASs went down

BT are aware of the situation .

Further updates to follow shortly

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10:30am - 21CN lines (21CN-BRAS-REDx--BM-TH RASs) are still down.

Today 09:58:08 BTO have now raised an incident.

This isn't just affecting people in Birmingham

As yet we've no ETA from BT.
We'll update as soon as we have further information.

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Update:

BT Engineers are still working on this issue, the next update from BT Wholesale is due at 11:40am

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Update:

A BT Wholesale engineer is on-site, and has found a faulty card which is responsible for this outage. He has reset the device and is monitoring it to check services come up. Should this not restore service he will replace the card. We’ll post a further update when we get one.

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BT card issue now resolved - clear time 13:30.

Apologies for any inconvenience caused during this outage.

[Closed] - Caching DNS server issues

2010-09-28T12:27:00.001+01:00

We currently have an issue with one of our caching DNS servers, this looks to be a server failure, our engineers are currently investigating this issue.

Customers may see some slow responses whilst resolving DNS.

Updates will follow.

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A power cycle of this server resolved the issue, there were no reported incidents of slowdown whilst using the alternative servers.

BT Line card failure (IVYBRIDGE & KINGSKERSWELL exchanges)

2010-09-24T17:01:00.000+01:00

There is a MSIP Line card failure that is being investigated by BT at the moment. This has been classed as a major outage and BT are still investigating. We have not been given the expected restore time yet.

Affected phone codes: 01803 and 01752

[CLOSED] - Network Outage

2010-09-23T15:06:00.010+01:00

14:50 - We have just experienced a short network outage, this lasted approximately 1 minute, the cause of the outage is currently under investigation.

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15:05 - Engineers confirm the issue has cleared. Initial investigations indicate an issue on one of our transit providers.

More information will follow shortly

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17:00 - Issue is now cleared and confirmed as a Transit provider issue.
Apologies for any inconvenience caused during this period.
Delay was due to the time for BGP to reload its routes

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[CLOSED] - Phone System Issues

2010-09-14T10:36:00.002+01:00

09:00

Dear Customer

We are currently experiencing issues with our phone system recieving calls.

Please accept our sincere apologies for any inconvenience caused.

Any urgent issues please email support@186k.co.uk

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13:00 Phone system issues are now fixed by our engineers.

Again, please accept our sincere apologies for any inconvenience caused

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[CLOSED] 21CN WBC : MILTON KEYNES BRAS RED 5

2010-09-03T12:41:00.005+01:00

21CN WBC : MILTON KEYNES BRAS RED 5 : LOSS OF SERVICE:Service affecting:Total Loss

Incident Ref: IMT24756/10

Target Completion Timestamp: 14:00 03/09/2010

Further updates when recieved

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2pm: Issue cleared and customers now online
Apologies for any inconvenience

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[CLOSED] 21CN-BRAS-RED3-SL

2010-08-17T14:27:00.006+01:00

Circuits connecting to BT 21CN-BRAS-RED3-SL have been having connectivity issues

Incident Ref: IMT23225/10

Incident Description: 21CN WBMC : SLOUGH : LOSS OF SERVICE:Service affecting:Total Loss

Target Completion: 17-08-2010 20:30:00

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All affected circuits are now online

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[CLOSED] - 21CN WBMC : SOUTHBANK BRAS RED7 : LOSS OF SERVICE

2010-08-11T15:05:00.006+01:00

21CN WBMC : SOUTHBANK BRAS RED7 : LOSS OF SERVICE

Start Date: 11/08/2010 13:35:00 Estimated Completion Date: 11/08/2010 17:00:00.

Incident Reference: IMT22571/10
21CN WBMC : SOUTHBANK BRAS RED7 : LOSS OF SERVICE:Service affecting:Total Loss

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17:30 - Customers are now online. Apologies for any inconvenience caused

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[CLOSED] - Network Outage

2010-08-10T09:00:00.000+01:00

Between 2:30am and 6am we experienced some network issues and some customer will have experienced intermittent service.

It was triggered by work done by NTL and caused an issue with one of our switches in Telehouse.

Service is now fully restored, apologies for any inconvenience caused

Regards
The 186k Team

CLOSED - Phone System Issue

2010-07-27T10:13:00.001+01:00

Dear customer,

We are currently experiencing issues with our phone system, this is under investigation.

We are still contactable via email (support@186k.co.uk)

Please accept our apologies for any inconvenience caused.

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Dear customer,

Our phone system is now fully operational again.

Please accept our apologies for any inconvenience caused during this short outage.

[CLOSED] - 21CN BRAS RED1 - North/West Yorkshire

2010-07-22T10:25:00.004+01:00

We are seeing multiple lines down in and around the Leeds area (including Bradford, Dewsbury,Cleckheaton, Harrogate)

We have reported this to BT, who are currently investigating.

Apologies for the inconvenience, further updates will be posted ASAP

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14:00 BT are still working on this issue and have assured us they will have an update around 15:00

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15:00 We are now seeing all the connections online related to this outage.
More information will be provided when recieved from BT

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[CLOSED] - Slow response/ Can't connect for Business users in Northern Ireland and Scotland

2010-07-09T09:48:00.005+01:00

BT are aware of a temporary problem in the Scotland and Northen Ireland areas that may be causing some users difficulties accessing the Internet. bt engineers are working to resolve this problem and we apologise for any inconvenience this may cause.

Further updates when recieved from BT

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13:15 - BT are still working to resolve this major issue
BT have confirmed that some lines on 21CN-RED5-GW-TH, 21CN-RED4-GW-TH, 21CN-RED3-GW-TH, 21CN-RED1-GW-TH are also affected.

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16:00 - BT have now cleared this fault. Apologies for any inconvenience caused

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[CLOSED] - BRAS-RED2.GI-B DOWN

2010-07-06T14:21:00.004+01:00

At 13:20 all lines on the 21CN-BRAS-RED2-GI-B RAS went down.

BT are aware of this issue and are currently investigating
Further updates will follow ASAP

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16:00 - Still no update from BT but we are assured they are
working to resolve the issue ASAP

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12:00 - 07 July 2010

All reported lines are now connected and online.
BT have not yet advised the cause of this issue.

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[CLOSED] - 20CN ADSL OUTAGE

2010-06-30T09:48:00.011+01:00

BT Wholesale are currently experiencing a major national fault meaning that users are unable to connect, or once connected may disconnect. They are working on this matter as a priority and will resolve it as quickly as possible.

We are expecting a BT Wholesale update at 10.30am.
We apologise to any customer affected by this.

Update from BT Wholesale:

This issue is still being worked on by BT engineers, the current fix ETA. is 13.00.

We will notify you of any further updates.

BT work continues, although most customer services have been restored.

We are awaiting a further update from BT at approx 15.00

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BT Wholesale have confirmed this fault has now been resolved, and on their behalf we applogise to everyone who was affected by this.

Replacement hardware is on site and will be installed during an emergency maintenance window which is scheduled to take place between 00:00 and 06:00 tomorrow morning. Affected customers are expected to experience a disruption of service whilst this work is being carried out.

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Apologies, we are seeing a reoccurence of the issue.
The maintenance work between 00:00 and 06:00 1st July should resolve this issue

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Last nights work has resolved this issue.
Again we apologise for any inconvenience caused by this BT outage

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[CLOSED] - LLU Broadband Connectivity Issue

2010-06-10T11:00:00.004+01:00

We are currently investigating issues with LLU connectivity.

This will only affect users on the LLU network.

We have just received the following report from our LLU provider:

"At approximately 10:30 (BST) today our LAC at THN stopped working and dropped all traffic routing through it. We are unable to contact it on its management interface and believe it may have crashed.

All traffic failed over to the LACs at TCH. The LACs at TCH are running at less than half load each, and are more than capable of handling all the network traffic on their own. However, we are now operating in a failover scenario so the network is at risk from a further failure.

We have despatched an engineer to THN to debug this locally and will update again later"

Once we receive the further update we will update this post.

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Here is the update from our supplier:

"Our engineer on site was able to console into the LAC and establish that it had not crashed, but had lost arp layer communication.

We carried out various troubleshooting, including replacing SFPs and moving patches over to different router ports, but were unable to satisfactorily clear the fault or establish any cause from debugs. We have given the LAC a cold reboot and it is now performing normally.

We have brought the LAC back onto the network and allowed it to start taking some load again. We will be monitoring this device very closely now for any signs of an underlying software or hardware fault"

Please accept our apologies for any inconvenience caused.

[Closed] - Email Delays

2010-06-01T11:37:00.001+01:00

Some customers are reporting delays in sending and receiving emails.

We are currently investigating this issue and will post our findings here.

Closed - ADSL Network Outage

2010-04-07T09:39:00.002+01:00

We are currently experiencing intermittent issues with ADSL connectivity.

Users may be seeing the BT RAS holding page, anyone experiencing this issue please power down your router/modem for 20 - 30 minutes.

Once we have an update from BT we will update this post.

Support Team.

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Update (11:00am): All DSL connections should be operational again (please reboot equipment to re authenticate if required), the issues was between the BT RAS and our Radius servers and is still under investigation, once we have the root cause we will post the update.

Hosting Services Outage.

2010-04-07T06:52:00.001+01:00

We have experienced a network issue this evening which may have resulted in a degraded service for some users, a switch within the core network has been identified as the cause and has now been isolated.

Some users may experience slight delays on messages sent during the outage, normal service has now resumed please accept our apologies for any inconvenience this has caused.

Closed - 21cn BRAS issue bras-red2.bm-th

2010-03-31T09:42:00.004+01:00

All connections affected by the outage were back online at approximately 11:15am, however we left the fault open to monitor.

We are still awaiting the official BT report.

Please accept our apologies for any inconvenience caused.

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10:52 - We can see circuits are now starting to connect, could we please ask any customers to reboot their modem/router.

We are still awaiting a report from BT.

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There is currently an issue with the BRAS-RED2.BM-TH (Birmingham Area).

This was due to BT planned engineering works, there were issues with the works and BT are currently investigating.

We will post any further news when updates are received.

Closed - DSL Radius Issues

2010-03-23T14:19:00.001Z

Some customers may be experiencing DSL radius rejections, we are currently looking into this.

Once we have an update we will update this post.

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This issue has been resolved.

Core Network Maintenance - 23th/24th March 2010

2010-03-23T10:07:00.000Z

This evening we will be carrying out some work on the core network, we are not expecting any issues.

This work is due to commence at 00:00 and be completed at approximately 01:00

Affected service risk is: Low

Closed - ADSL DNS Outage

2010-03-08T06:11:00.001Z

Some ADSL customers may have experienced a DNS outage between 3 am - 4 am this morning.

This was due to a power issue in Telehouse (currently under investigation).

If any customers are still experiencing DNS issues on their ADSL connection could you please reboot your equipment.

Thank you.

Stalled - Telinco Covs Platform

2010-03-01T17:29:00.002Z

There are currently issues with the COVS hosting platform, we are working with the Telinco engineers to help them resolve this issues.

Customers on the platform will experience web and mail issues.

This issue in not affecting the 186k hosting platform.

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We have moved most customers away from the Telinco platform to ensure a more reliable hosting solution.

Any customers still affected please contact us on:

Phone: 08701 222 186
Email: support@186k.co.uk

Thank you.

Information - Transit provider issue.

2010-02-18T17:47:00.000Z

We have identified an issue with one of our transit providers and this is being investigated.

We are not expecting customers to see any effects of this.

Closed - ADSL Intermittent connectivity

2010-02-09T13:16:00.001Z

Some customers are experiencing intermittent connectivity.

This is currently under investigation with our engineers.

[13:38]

All affected connections are now believed to be stable.

We are still awaiting an update as to what the issue was and will add this to the post when received.

Please accept our apologies for any inconveniences caused during the issue.

Closed - Shared FormMail script

2010-02-02T16:51:00.004Z

There is currently an issue with the shared frommail script.

Update:- 3rd Feb 10

We believe this issue will be resolved before end of play today.

FormMail issues now resolved.

Closed - Website Hosting Issues

2010-01-28T12:00:00.007Z

29th Jan - 16:00

All websites have now been restored and should now be live, if anyone is experiencing issues please email support@186k.co.uk and we will look into this.

Once again please accept our apologies for any inconvenience caused.

29th Jan - 12:26pm

A majority of the effected sites are now back online, we have an ETA for 16:00 for all sites to be back online.

29th Jan

It has been discovered that the current filer has a major fault, the standby filer is being prepared to be brought online.

Once an ETA has been confirmed I will update this post.

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Unfortunately we are experiencing issues very similar to this morning, our engineers are currently working on this issue.

Updates will follow once received.

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The issue was due to to connections to the filer, to resolve this issue the filer required a reboot, this has now been complete and all websites will now be operational.

Please accept our apologies for any inconvenience caused during this issue.

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Hi,

We are currently experiencing issues with some shared hosted web sites.

This is being investigated by our engineers and once we receive an update we will update this notice.

Closed - Monitoring - Pop3/SMTP Email Issue

2010-01-25T10:15:00.004Z

26th Jan 2009 - 10:21

Yesterday we removed a node (Node-2) from the cluster due to sporadic issues during the collection of email (POP3). This node was repaired and tested before being reintroduced, however the same node has developed issues with the SMTP service, this node has been completely removed from the cluster to undergo repairs. Please accept our apologies for any inconvenience caused during this issue.

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This morning some customers experienced issues whilst trying to collect email, sometimes the username/password was rejected, this was due to an issue with one of the email nodes (connecting to any other node would have resulted in a successful pop of the mailbox).

To rectify this issue we have removed the node that was not allowing connections.

Please accept our apologies for any inconvenience caused.

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There have been further reports of intermittent Mail issues, this is currently being investigated.

Closed - Automated ADSL Diagnostics

2010-01-19T11:58:00.001Z

We are currently experiencing issues with the Dolphin portal Automated ADSL Diagnostics,the results that are being returned are incorrect. This is currently being investigated by our engineers and this post will be updated once the a resolve has been implemented. Please accept our apologies for any inconvenience caused during this issue.

Closed - 21cn - bras-red2.sl

2010-01-14T09:42:00.001Z

We have seen some customer intermittent connections in the Slough area (Bras-red2.sl).

We are currently speaking to BT regarding this issue, and will update this page once we have some more information.

Closed - Website / Email Issues

2010-01-04T09:12:00.001Z

Some customers are experiencing slow email (sending/receiving) and slow webpages.

Our engineers are currently investigating this issue.

Once we know the cause of this issue we will update the status page.

Closed - DNS Issue

2009-12-22T17:00:00.001Z

We are currently investigating an issue with DNS within our network.

Further updates will follow regarding this issue soon.

Telehouse East connectivity

2009-12-20T15:35:00.000Z

we are experiencing a problem with connectivity to telehouse east currently. This is having an effect on services from this location, and our connectivity with netservices.

Further updates will be posted once available.

Closed - 20/21cn BT Radius Issue

2009-12-08T12:37:00.002Z

We have confirmed with BT that there are issues with the BT radius servers.

This is being investigated by BT now.

We are expecting an update very shortly.

Closed - 21cn - bras-red1.pe - Peterborough

2009-12-08T10:25:00.001Z

There is currently a loss of service with bras-red1.pe - Peterborough

We are currently awaiting an update from BT regarding this Bras.

Description: Work on CP2

2009-12-07T17:26:00.000Z

Description: Work on CP2

Date/Time: 08/12/2009 02:00

At 2am work will be carried out on one of our central pipe routers (CP2) to relocate it to our new DSL network core. This will have no long term effect however users connected to this central will be disconnected. These should automatically reconnect to another available central pipe router.

Many thanks for your understanding in this matter, and for your continued business.

Closed - 20cn Slow Speed Issues

2009-12-07T13:16:00.001Z

A small number of users are experiencing speed issues with the 20cn network.

Our engineers are currently investigating this issue and we hope to have an update soon.

Closed - DNS Issue

2009-12-03T09:14:00.001Z

We are currently aware of a DNS issue affecting the DNS server 88.212.191.160,
We hope to have this resolved ASAP.

21cn Bras-Red3 Wolverhampton Outage

2009-12-02T09:44:00.000Z

We believe we have seen a re-occurance of issues with BRAS red3 in wolverhampton, affecting service for 21cn broadband users in and around that region. BT are currently investigating.

Please check here for futher updates. 186k resellers can check if a user is affected by this outage by using the dolphin advanced diagnostics within their management portal.

20cn ADSL Issues

2009-12-01T20:57:00.000Z

We are currently investigating routing issues on our 20cn ADSL network.
We hope to have an update from our engineers shortly.

2009-12-01T09:51:00.000Z

21cn Bras-Red3 Wolverhampton Outage

There is currently issues with the Bras-Red3 in Wolverhampton.
This is currently under investigation, and we are awaiting an update.

Once we have received more information we will update this post.

Geographical Broadband Outage - Faraday

2009-11-09T10:06:00.001Z

We have identified a potential geographical broadband outage in areas connected to the Faraday point of presence. This is affecting 20cn and 21cn lines.

Further information to follow

[MSO Slough - Reading]

2009-10-27T11:29:00.002Z

We have identified a major outage in the Slough and Reading area affecting 20cn and 21cn circuits in the Berkshire area.

We are awaiting more information and will update you once received.

[Co-location Customers Leeds]

2009-10-27T11:17:00.003Z

Morning Outage 27th Oct 2009 (00:30am to 00:45am).

At 00:30 this morning we experienced two 5 minute outages. These outages were a result of emergency firmware changes at "Poplar" (London Docklands) preformed by NTL who supply one of our Leeds-London link;

We received no notification of this planned work but are taking steps to ensure we receive all future notifications.

Co-location customers may have lost connectivity to their servers for the duration of this outage.

We apologise for any inconvenience caused.

2009-10-21T21:04:00.002+01:00

20cn blip 20:15 - 20:30

At approx 20:15 there was an issue affecting 20cn lines, the affected lines started re connecting at approximately 20:30.

We are currently speaking to BT regarding an explanation of the connection drop.

We will keep you informed.

BRAS outage

2009-10-21T18:05:00.003+01:00

We have identified a potential issue with BRAS red1.ls-bas within the 21st century network.

We believe this may be causing issues in the bradford and west yorkshire area.

We are working with BT to determine what may be causing this and come up with a resolution.

21CN-BRAS-RED1.BS

2009-10-21T13:35:00.001+01:00

A potential issue has been detected with BRAS-RED1 on the Bristol section of the 21st century network.

We are currently investigating alongside BT on this issue. Potential affected exchanges include:

Christchurch
Ferndown
Kingsmead
Totton
Weymouth

2009-10-16T09:26:00.002+01:00

21CN-BRAS-RED1.BS

BT are currently working on an issue affecting 21CN-BRAS-RED1.BS (Bristol)

Christchurch

Ferndown

Kingsmead

Totton

Weymouth

Notice of IP Address changes

2009-10-05T09:38:00.001+01:00

Please be aware that throughout today there will be some IP address changes, this will only affect certain customers and any technical issues should be reported to Support as normal.

Thanks

Outage for customers

2009-09-24T10:33:00.002+01:00

Start Time: 09:03 - 24/09/09
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We have had a brief connectivity issue on one of our central pipes effecting end user connections. Ordinarily these connections would have reconnected immediately, however the BT authentication servers were under extraordinary load at this time and as such the reconnection's were slower than would ordinarily be expected.
This issue was cleared at 09:38 - 24/09/09.
All effected users should now be able to reconnect. In some cases the end user may need to reboot their router to re-initiate the connection.
We apologise for any inconvenience caused.

The 186k Team

Current outage affecting services

2009-09-18T13:26:00.000+01:00

There is currently a BT Wholesale service outage affecting Slough and the surrounding areas. We are awaiting an update from BT at this time.

The 186k Team